In these uncertain and changing times, we would like to reassure our customers that Andrew ingredients is taking all necessary steps and following government and health authority guidelines to protect the health of our staff and customers.

To date, we are extremely thankful that none of our staff or their families have contracted the COVID-19 virus. Andrew Ingredients is fully operational, serving our customer base across Ireland and Scotland. We are working closely with our suppliers to ensure continuity of supply and have been reassured by the plans they have in place.  We are currently well stocked and continue to receive our ingredient deliveries without interruption. It is our hope and expectation that we will continue to be able to supply customers as normal. 

The situation and government guidelines are constantly evolving and we continue to reassess and react to these changes on a daily basis. Amongst all the uncertainty that our industry faces, our team is fully committed to doing whatever it takes to make sure that you receive the ingredients you need to keep your businesses operational. By working closely with you, our customers and our suppliers, we can overcome the challenges ahead and ensure that the public continues to get the bread and bakery products that they need throughout this public health emergency.  

We would like to draw your attention to a number of relevant operational changes we have implemented as a result of COVID-19:

  • Customer collections: orders for collection must now be phoned/emailed in advance and paid over the phone as reception has been temporarily closed.

  • Customer sales visits will be limited. Our sales team will maintain regular contact with customers by phone and email.

  • Deliveries: our drivers will be limiting customer contact and minimising the time spent at customer premises. 

Online ordering is available to all customers which may be helpful for those who have increased the levels of homeworking amongst their accounts and admin staff. It allows orders to be placed at any time during the day or night. Please contact us if you would like to be set up for this.

We also have the facility to email invoices and statements to any customers who wish to minimise the potential exposure and again, facilitate home working for their accounts staff.

Please stay safe and healthy and let us know if there is anything else we can do to help.

John Graham

Managing Director
Andrew Ingredients Ltd